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3 Thursday, April 23, 2015 David Gough/Courier Press/david. Dawn Lucier takes a call at the Wallaceburg Central Ambulance Communication Centre on April 14. The facility hosted an open house to mark National Telecommunicators Week.

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Ambulance communications centre opens their doors

David Gough Courier Press The Wallaceburg Central Ambulance Communications Centre marked National Telecommunicators Week, which runs from April 13-17, with an open house on April 14. The week is in recognition of the work that national dispatchers do every day. On duty 24/7, 365 days a year, the work the Wallaceburg centre does is not as visible to the public as other first-line responders. Their work is critical to the chain of survival. A lot of people drive by the nondescript brick building behind Sydenham District Hospital, not knowing what goes on inside. Wallaceburg CACC manager Nadine Klem said the open house was a chance for the public to get an idea what goes on in their building. ?In recognition of the dispatchers and the hard work that we do everyday we wanted to open the doors to the public and actually show people what we do,? Klem said. Klem said it?s important to be transparent and open about what they do and the services that they provide The dispatch centre is full of technology, policies and complicated systems that come together to get the right resources, to the right place, at the right time. Under the direction of the CACC manager, 30 staff support the operation centre. Operations staff dispatch approximately 40,000 requests for ambulances every year as 911 calls, transfers from hospitals, and requests for assistance from other centres. CCAC staff manage over 18 EMS units in Chatham- Kent and Lambton County, as well as 22 fire departments in Lambton County, Walpole Island, and the Chippewas of Kettle and Stony Point. Ambulance officers answer the initial phone call, dispatch ambulances, request other agencies to attend like police, fire and Ornge Air Ambulance and ensure responders have the support they need.

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